Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. There will be potential delays if there is a high volume of orders.

Once an order has been transferred to the shipping carrier, transit delays and other carrier-related disruptions may occur outside of ZC The Label’s control. However, if you experience an issue with your delivery, please contact us and we’ll assist with the available next steps.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. 

Please allow 8 to 20 business days for international shipping since expectations can vary greatly depending on the destination.

Please note that international buyers are responsible for any and all duties and customs charges that may be incurred once your purchase arrives to your country.

We are not responsible if customs holds your package for any period of time.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ZC the Label (also known as ZARACHIOMA LLC) is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at info@zcthelabel.com with your name and order number, and we will look into it for you.

Missing, Lost or Stolen Packages

Please review your tracking information and delivery address carefully once your order has shipped.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbors, building management or other secure delivery locations before contacting us.

If your package is still missing, please contact ZC The Label at info@zcthelabel.com within 7 calendar days of the carrier's reported delivery date and include your order number.

We will review the available tracking information and, when appropriate, assist with opening an investigation with the shipping carrier.

Please note that carrier investigations are subject to the carrier's own reporting and claim deadlines. Missing package claims reported to ZC The Label outside of the 7-day reporting period may not be eligible for replacement or refund, as we may no longer be able to verify the circumstances of delivery or pursue a claim with the carrier.

ZC The Label is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided at checkout. However, we will review reported delivery concerns on a case-by-case basis and assist with available carrier documentation when possible.

Customers are responsible for providing a complete and accurate shipping address at checkout.